The short version
Almost all data can be deleted directly by you in a minute. On-device progress clears when you delete the app. If you use online backup, delete your server account in the app under Settings → Delete account & cloud data. For partner-held data you cannot reach yourself, email us and we will handle it within one month.
What data exists in the first place
| Data | Where it lives | How it's deleted |
|---|---|---|
| Game progress, settings, hint balance | Your device only | You — clear the app's data or uninstall |
| Cloud backup & leaderboard (when online features are on) | Word Waypoint service (Bytevia Limited) | You — in-app: Settings → Delete account & cloud data |
| Google / Apple link (optional) | Word Waypoint service | Removed when you delete your account in the app |
| Advertising data (if you consented to ads) | Google AdMob | You — reset/delete the advertising ID; withdraw consent in-game |
| Purchase records (anonymous ID + receipts) | RevenueCat, Apple / Google | Us, on request — see below |
| Anonymous analytics events | PostHog (EU) | Auto-deleted within 12 months; earlier on request |
| Crash reports | Sentry (EU) | Auto-deleted within 90 days |
Delete it yourself (fastest)
1. Game data on your device
- Android: Settings → Apps → Word Waypoint → Storage → Clear data — or simply uninstall the app.
- iOS: delete the app (Settings → General → iPhone Storage → Word Waypoint → Delete App). "Offload" keeps data; "Delete" removes it.
2. Cloud backup on our servers (when online features are enabled)
Open the game → Settings → Delete account & cloud data. Confirm the prompt. This permanently deletes your server account, cloud save, and leaderboard entry, and unlinks any Google or Apple sign-in. The app then starts a fresh anonymous session. This action cannot be undone.
If you cannot open the app, email us (see below) and we will delete your server data within one month.
3. Advertising identifier
- Android: Settings → Privacy → Ads → Delete advertising ID (or reset it).
- iOS: Settings → Privacy & Security → Tracking → switch off permission for Word Waypoint (or globally).
- In the game: Settings → Privacy & ad consent lets you withdraw ad-personalisation consent at any time.
Ask us to delete the rest
Purchase-related records at RevenueCat, and any analytics events, can be deleted by us on request. Email wordwaypoint@bytevia.app with the subject "Data deletion request" and include what you can of the following:
- platform (Android or iOS) and device model;
- whether you made any purchase, and if so the product, approximate date, and the Apple / Google order number from your store receipt email;
- roughly when you installed or last played the game;
- if you used online backup: the email on your linked Google or Apple account.
We will confirm receipt, act on the request, and reply with the outcome within one month, as UK GDPR requires.
Note for App Store & Play reviewers
When online features are enabled, the app supports account deletion initiated in-app under Settings → Delete account & cloud data. This page is the supplementary method for partner-held data and for users who cannot access the app. Server-side deletion is actioned immediately; email requests are handled within 30 days.
Contact
Suite 10693, 5 Brayford Square, London, E1 0SG, United Kingdom
Email: wordwaypoint@bytevia.app
ICO Registration: ZC178810 · Complaints: ico.org.uk